Contact us
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Address
1395 Brickell Ave, Suite 808, Miami, FL 33131, United States
Send us an email
Info@flocarrental.com
jrivera@flocarrental.com
Phone
Frequently asked questions
General question
What is the most popular vehicle to rent in Miami?
What is the speed limit in Miami?
What is the price of gasoline in Miami?
What is the cheapest car rental company in Miami?
What is the best car rental company in Miami?
How much does it cost to rent a vehicle in Miami?
How much does a luxury car rental in Miami cost?
Where are the best places to park in Miami?
Driver's requirements
What are the terms and conditions of the lease?
How much experience should I have with my driver's license?
What documents do I need to pick up the car?
What age is allowed to rent a car?
What does the additional driver need?
An additional driver must have a valid license that meets the same requirements as the primary driver. All rules that apply to the primary driver also apply to the additional driver. In addition, the additional driver must be present with the primary driver when picking up the vehicle to sign the rental agreement.
Remember that adding an additional driver is an extra charge that is paid at the time of renting the car.
What types of license do I need?
Payments and insurance
How should I pay?
For the payment of your service, there are two key moments:
1. Reservation: You will be charged for the total amount of the reservation at the time of confirmation.
2. Delivery of the car: When you return the vehicle and we verify its condition, we will make the final charges to your payment method. We will send you an invoice if there are additional costs, such as fuel, SunPass usage, or any damage to the car.
Do I have to pay in advance?
Yes, in order to reserve your car definitively, you must pay the total amount of the quote. You can do it directly on our website or through the payment link that we will send you by mail. If you need to cancel your reservation, contact us by WhatsApp or send us an email to info@flocarrental.com. If the cancellation is due to a change in your flight or other plans, we can offer you the option to modify the dates and times of your reservation.
In what currency do I pay for the service?
When you pick up the car, you must pay in the local currency of the country where you are renting, which in our case is in dollars. If you pay with a credit card in a different currency, your bank may charge currency conversion fees.
What payment methods does Flo Car Rental accept?
To complete the transaction, you need a valid credit card in the primary driver’s name with sufficient funds. At Flo Car Rental we accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- JCB
- Mastercard
- Visa
What are surcharges or additional charges?
These are charges that are not included in the initial contract, such as fines for speeding, smoking inside the car, damage to the vehicle, additional miles and others that depend on the use you make of the car. We give you a clear base rate for the service you request, but if you do not comply with federal laws or return the car in different conditions than the initial ones, these charges will be added to your payment method. Therefore, we recommend that you carefully read the terms and conditions of the service.
What are the differences between the insurances we offer?
Standard insurance:
Coverage up to $2,000 USD with deductibles.
Theft.
Collision with coverage up to $2,000 USD and deductible.
Premium insurance:
Full coverage including:
o Liability.
o Personal injury protection.
o Physical damage to the vehicle.
o Vehicle collision.
o Towing assistance.
o Theft.
o Battery service.
o Flat tire assistance.
o Locksmith service for the vehicle.
What is the deductible?
The deductible is the maximum amount you will have to pay out of pocket if the rental car is damaged or stolen, as long as the conditions of the rental agreement are met.
Use of the service
What is the minimum and maximum rental period?
With Flo Car Rental, you can rent a car for a minimum of 2 days and a maximum of 31 days. If you need to rent for longer, we will simply renew the contract.
What is the fuel policy?
There are two things to keep in mind:
1. Fuel return: We deliver the car with a full tank and you must return it in the same conditions. If the car is out of gas when you return it, we will charge you the cost of the additional fuel.
2. Type of fuel: It is important that you use the type of fuel recommended for the car. recommended for the car. If you change the type of fuel, you could damage the vehicle, and those costs will be charged to your method of payment for misuse of the service.
What is the mileage policy?
The mileage policy is detailed in the description of each car. For most sedans and SUVs, we offer unlimited mileage. However, for high-end cars such as the Nissan GTR, Ferrari and Dodge Challenger, mileage is restricted per day or per rental period. restricted per day or per rental period. You can check whether the mileage is limited or unlimited in the Rental Conditions of each vehicle. Any additional mileage will be charged upon return of the car.
Should I give them my flight number?
Providing your flight number is helpful for us to track your arrival time and ensure that someone from our company meets you at the airport. Without this information, we may not know your exact arrival time or if your flight has been delayed. However, you are not required to provide this information.
Can I change vehicles?
Yes, you can change your car, but it is important that you let us know in advance so that we can arrange the change. The car will be changed if there is a mechanical failure that may affect your trip or if you wish to change to a higher model.
Can I deliver the car at a location other than the airport?
Yes, you can deliver the car to a different location, but you need to inform us in advance so that we can manage the change. Ideally, let us know at least 24 hours in advance to update the delivery address. You can contact us by WhatsApp to make this request. Please note that this change will not affect the cost of your service, unless the new address is more than 5 miles from the original airport.
Can I deliver the vehicle before or after the agreed time?
If you are unable to return the car at the agreed time, please let us know at least 24 hours in advance so that we can update your service. We will then be able to manage any necessary adjustments.
Can I extend or reduce the rental days?
Yes, if you need to adjust the rental period, contact us at least 72 hours before picking up the car to make the changes at no additional cost, we will only adjust the price for the new period. If you do it with less than 72 hours notice, an extra fee of UD$35 will be charged for the change. To extend your rental after you pick up the car, please contact us.
You will need to return to our facilities to sign a new contract and pick up a new car.
Can I drive out of Florida?
No, the rental only covers the state of Florida. You can move all over the state, but you are not allowed to leave its borders. This is to avoid additional charges for insurance and tolls that are not included in our service.
We are working with our insurance provider to offer this option in the future. We will keep you informed about any updates through our social networks.
What is the difference between the Consumer SunPass and the Unlimited SunPass?
Consumer SunPass: You pay a one-time fee for the use of the chip. At the end of the rental, we charge you the total cost of the tolls you have accumulated, as recorded by our SUNPASS provider.
Unlimited SunPass: This is a daily charge that covers all the tolls you need during the rental. This cost is included in the initial quote, with no additional charges.
Many people opt for the consumption SunPass thinking they won’t spend much on tolls, but it depends on your route and travel.
What happens if I have an accident or my vehicle is stolen?
If you have an accident and someone needs medical assistance, first call the emergency services. Then contact the police and, finally, let us know so we can coordinate with the insurance company or the corresponding entity.
In case of theft, inform the police immediately and then contact Flo Car Rental so we can review the case and offer you the necessary assistance.
What happens if my flight is delayed or cancelled?
If your flight is delayed, please notify us as soon as possible. If you do not report the delay and do not arrive on time, the reservation will be automatically cancelled and you will be charged the booking fees.
If your flight is cancelled, please contact our customer service team before the pick-up time. We will try to reschedule the car delivery for another day and time, but the first day will already be charged, as the car was reserved for you. We can also find a different car if necessary.
For compensation for delays or cancellations, contact your airline. Please note that flight related problems are out of our control and Flo Car Rental is not responsible for additional costs due to these incidents.
What happens if I receive a fine?
Fines will be charged to your payment method at the end of the rental. These charges are not included in the initial service and the driver is solely responsible. Please note that fines may take up to 3 months to arrive, and we will notify you so that you can make the corresponding discharge.
I have an insurance policy, can I use it?
Yes, if you have insurance through your credit card or as an American citizen you already have insurance, you can contact us directly. This way we can adjust your service and not include that cost in your rent.
